The Auto Damage Claims Department processes all automobile damage claims made against GEICO policies. The claim is called into our regional call centers, and assigned for inspection by a GEICO adjuster at either a Drive-In or Drive-By location, a GEICO Auto Repair Express facility, or an adjuster in the field.
We uphold GEICO's part of the policy "contract" we have with our customers by providing outstanding customer service, while providing every penny necessary to repair damage incurred in a loss. Occasionally, damages may be falsified or misrepresented by unscrupulous individuals. We also have to be vigilant about defending GEICO's and our customers against fraudulent claims.
I joined GEICO from retail sales management. For me, the opportunity to advance combined with the chance to work regular hours was the real draw. However, I have discovered that the GEICO community of dedicated associates all striving for the same goal has been truly refreshing and a valuable commodity to the company. Along with a comprehensive benefits package (I can't wait for that profit-sharing check!), that sense of teamwork will make my career with GEICO truly rewarding.
I am, more than likely, the only GEICO representative that our customers will ever meet face to face. I greet the customers who visit the Drive-In at GEICO's headquarters, listen to their concerns, inspect their vehicles, and prepare a fair estimate to repair the damages associated with the loss. I explain the details of each claim, and offer to answer any questions. I remain involved in the repair process, assisting where I can to make a formerly unfortunate and sometimes frustrating situation go smoothly, while keeping the customer informed. Regardless of any automotive background, customer service is the key to performing well as an adjuster.
I enjoy the diversity of the customers I have the privilege to meet. Their descriptions of claims are often highly interesting, like the time a customer used her car to block the escape of a burglar. I pride myself on writing estimates that save GEICO money while providing every necessary repair. And with insurance fraud a $80 billion per year drain on the economy, I do relish the chance I get to catch a fraudulent claim.
Regardless of your automotive knowledge, being an adjuster is about being willing to provide outstanding customer service and a willingness to learn. You don't need to know the difference between a radiator and an alternator. You just need to want to make a positive impression on your customers and your company. GEICO needs you.
