Customer Service Representative

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Sales and Customer Service Brochure View PDF file

Customer-focused. Helpful. Courteous.

With more than 11 million policyholders (and growing), it's no surprise that providing exceptional customer service is a top priority at GEICO. If you're looking for a career where you can help people every day, customer service may be right for you!

As a Customer Service Representative, you will:

  • Receive industry-leading training and become a licensed insurance professional.
  • Delight customers by responding to incoming phone inquiries, answering their questions and meeting all of their policy changes and needs.
  • Educate and help our policyholders understand the coverage they have or may need, and offer additional products and services.
  • Be eligible for promotions into higher-level service positions based upon your performance. [View the Customer Service Career Path.]

Top performers in the Customer Service department are rewarded with an annual trip and other gifts. Some offices may offer entry-level leadership development programs with a focus in customer service.

Search for a job and apply online now >

Associate Portrait

Banita - 5 years with GEICO

Customer Service Representative

The department I work for provides A-level service 24 hours a day, 7 days a week to GEICO customers. We answer any questions our policyholders might have with regards to their policies.

Read more about Banita

The department I work for provides A-level service 24 hours a day, 7 days a week to GEICO customers. We answer any questions our policyholders might have with regards to their policies. In addition, we assist our policyholders whenever they wish to make additions or modifications to their policies. Our goal is to keep our policyholders happy and satisfied with GEICO. Our department directly affects customer retention.

I like my job because I learn something new about the insurance industry each and every day. GEICO is a great company to work for. There are many opportunities to move up within the company, which is very important to me; and the benefits are outstanding!

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Associate Portrait

Ruby - 20 years with GEICO

Customer Service Representative

We're the point of contact for our existing policyholders. We take care of all and any changes they need to make to their policies.

Read more about Ruby

We're the point of contact for our existing policyholders. We take care of all and any changes they need to make to their policies...including adding/changing vehicles and drivers, modifying their coverages, and posting payments to their accounts. We're also available to answer any general questions a policyholder may have. We are the customer service department for GEICO.

For me, one of the best things about working at GEICO is that they allow me to work part time. That allows me to balance my family life and my career, and let's me be dedicated to both. The people at GEICO are great and I really enjoy my co-workers. But, most of all, I really enjoy helping people. So, for me, the customer service department is the right place to be!

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