Claims Service Representatives are the first point of contact with our customers following an accident. Claims Service Representatives take inbound calls to deliver exceptional customer service, provide reassurance to customers, and gather information to advise customers of the next steps to get them back on the road.
Liability Claims Representatives investigate more complex accidents where it's less clear which driver was at fault while providing exceptional customer service. To determine fault, these adjusters will evaluate policy records and interview drivers, passengers, and witnesses to uncover the truth. Once the facts are known, Liability Claims Representatives work to settle the claim by negotiating with those who were involved in the accident, competing insurance companies, and sometimes even attorneys!
