Customer Service Agents work in a fast-paced environment where they take incoming phone calls to help customers by providing full service insurance advice. GEICO Customer Service Agents assist policyholders by answering billing questions, making policy changes and giving recommendations to ensure all of our policyholders needs are met.
At GEICO, outstanding service and dedication to our customers is noticed and rewarded. Customer Service Agents have the opportunity to earn company-wide recognition for top performance. Additionally, Customer Service Agents earn on average two pay increases within the first year.
Education & Training
Become a licensed insurance professional and receive paid industry-leading training.
Receive one-on-one feedback to help further develop your skills.
Accelerate your career with various opportunities for advancement and pay increases.
Drive a Successful Career in Customer Service
"By being an active listener, I'm able to assist my customers and come up with creative solutions to any problems they may have."
"Having a strong attention to detail is important. Fully addressing the needs of the customer during their initial phone call is vital to being successful."
"Being passionate about helping customers is key. Each day is different and I value the impact I make on each customer."
Opportunities for Customer Service Agents
Most of our management staff started in an entry-level position. GEICO values hard work and believes in internal promotion. This means there are countless opportunities in the company, whether it's moving into a management role or expanding your skills to a new department in the company.
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